Frequent questions
WHY DO I NOT RECEIVE MY ORDER?
We are experiencing national problems related to DHL deliveries and withdrawals caused by their logistic congestion and some localized strikes in this pre-Christmas period. If you need further information, you can directly contact the BRT office closest to you using the tracking number indicated in the shipping email.
COVID-19 - CAN I STILL PLACE AN ORDER?
Yes, XTSTUDIO.IT continues to accept orders, however deliveries to the chosen address may be delayed or temporarily suspended. Please wait if you do not receive your order on time.
Deliveries to Boutique or Access Point are temporarily suspended.
DOES THE PURCHASE PROVIDE FOR MANDATORY REGISTRATION?
Absolutely not: you can also proceed as a "Guest", while maintaining the possibility of following the shipment of your order and possibly requesting the return service made free of charge.
WHERE IS MY PACKAGE?
To check the status of your shipment and its delivery, you can directly check it at this Shipping Tracking link
BECAUSE MY ORDER IS CANCELED
At this moment some areas cannot be reached by our couriers and the list of cities is constantly updated. Your order may be canceled if the shipping address falls within these territories.
DO YOU HAVE A CUSTOMER SERVICE?
Our customer service responds safely from home and can be contacted through the appropriate contact section at this link . If you prefer, you can also contact us by phone at: +39 340 887 4986
WHICH COUNTRIES DO YOU SHIP TO?
Currently, our XTSTUDIO Online Shop is available in the following countries:
EUROPA UE
Albania, Austria, Belgio, Bulgaria, Croazia, Cipro, Cechia, Danimarca, Estonia, Finlandia, Francia, Germania, Grecia, Groenlandia, Ungheria, Islanda, Irlanda, Lettonia, Lituania, Lussemburgo, Malta, Moldavia, Monaco, Paesi Bassi, Norvegia, Polonia, Portogallo, Romania, Slovacchia, Slovenia, Spagna, Svezia
EXTRA UE
Armenia, Australia, Canada, Georgia, Gibilterra, Città del Vaticano, Liechtenstein, Montenegro, Macedonia del Nord, Riunione, San Marino, Serbia, Svizzera, Turchia, Ucraina, Regno Unito, Stati Uniti
IS THE RETURN FREE?
You can return your items within 30 days of receiving the package. You can make the return request directly by visiting our. online return page following the procedure.
The refund will be made as soon as the return arrives at our warehouse and the products have been checked. The return costs are charged to the customer, the entire order will be refunded net of the return costs
The fix cost for shipping return from UE ZONE is: € 9,90
The cost for shipping return from EXTRA UE ZONE = USA - CANADA - MONTENEGRO - UCRAINA - ANDORRA - SERBIA - AUSTRALIA (Excluding duties and taxes calculated at the moment of return) = € 30,00
The cost for shipping return from EXTRA UE ZONE = NORWAY - MONACO - UK - SWITZERLAND - AZORRE – ANDORRE – MADERA – CANARIE - (Excluding duties and taxes calculated at the moment of return) = € 40,00